A guide for referring clinicians
Care built around the patient, not the box.
Traditional clinics fit children into fixed visits, single specialties, and long waitlists. We built a practice around what each patient needs, from one focused procedure to a full team.
The short version
- Referring is easy. Hand the family our number (864-214-6766, no referral needed) or send an Epic external referral to Pain Management, Psychiatry, or Occupational Therapy, fax (864) 448-1650, or use our secure referral form. One referral reaches the whole team.
- We reach the family within 1 to 2 business days and send our note back to you.
- As big or as small a role as the patient needs: one procedure, one piece of the plan (including psychiatry or OT on their own), or full ownership of the specialty care.
- Direct pay with superbills. Labs, imaging, and prescriptions still go through the family’s insurance.
- Network gap exceptions can let a family’s care count as in-network. A letter from you may help.
Who we are
Physician-led, academic, and multidisciplinary.
The Brain Body Health Alliance is a physician-led, academic, multidisciplinary pain, headache, and concussion practice for children, teens, and young adults. It is led by Blake Windsor, MD, FAAP, a pediatrician fellowship-trained in pain medicine at Boston Children’s Hospital and board-certified in headache medicine and medical acupuncture. He founded and led Prisma Health’s pediatric pain division from 2018 to 2026, is former Harvard faculty, and serves on the national working group building a pain board pathway for pediatricians and on the board of the Society for Pediatric Pain Medicine. Clinicians at Duke, Levine Children’s, MUSC, and Boston Children’s refer complex cases to us.
We believe deeply in the biopsychosocial model of medicine: treating pain means opening the Pandora’s box of each person’s contributors and being prepared to treat what we find. We take ownership of hard problems and treat each contributor thoroughly, from interventional pain and headache treatment to rehabilitation and mental health care.
- Pain and headache physician: interventional pain, headache, and concussion
- Psychiatric nurse practitioner: ADHD, anxiety, depression, and high-functioning autism
- Occupational therapist: sensory, executive function, and autonomic training
- Nurse coordinator: pediatric RN for scheduling and care coordination
We excel as a team, but patients can see any of us individually, based on need.
Our role
As big or as small a role as the patient needs.
From a single procedure, like Botox or a spinal injection, to complex mind-body disorders, we match our team to the patient and to the care team already in place.
Focused care
One question and one plan, like Botox for migraine. You keep the rest.
Shared care
We take one piece, such as headache, procedures, psychiatry, or OT, and you keep the rest.
Full ownership
We coordinate it all: one plan, one team, and contact with schools and specialists.
Wraparound care
One plan, not a specialty silo.
Mind-body care, medical and psychological management, diagnostic evaluations for complex pain, autonomic, and fatigue conditions, and procedures, aimed at function, healthy identity, and independence.
- Seen quickly, often within days to weeks
- Direct messaging between visits
- In-office neurocognitive testing
- Botox, nerve blocks, injections, IBStim
- Family-based care past 18
- After-school and Saturday clinics
Insurance and payment
Direct pay, made simple for families.
We don’t bill insurance directly, but it isn’t complicated for families. After each visit we give them a superbill: an insurance claim with the CPT and ICD-10 codes filled in. They submit it to their plan for out-of-network reimbursement, much like a car insurance claim, or use it to pay themselves back from an HSA or FSA. Interest-free financing helps cover costs while families wait for reimbursement. See our current rates.
Labs, imaging, and prescriptions still go through the family’s insurance as usual, and we handle prior authorizations for Botox, IBStim, and other treatments. We’re also exploring single case agreements, case by case, for procedures that involve high-cost medications or devices; under one, we bill the insurer directly.
Medicaid or TRICARE: please call us before referring.
Optional programs
Many families see us visit by visit. Those who want more structure can choose a monthly program that bundles visits, procedures, and between-visit support.
Network gap exceptions
When no in-network option exists.
A network gap exception asks a family’s commercial plan to treat an out-of-network specialist as in-network when no in-network provider offers comparable care within a reasonable distance or wait, often about 100 miles or a new-patient visit within 30 business days. If it’s approved, the family’s superbills count toward in-network benefits. To our knowledge, neither North nor South Carolina has a comprehensive pediatric pain and headache program, and families have been approved. Your letter can help.
The insurer decides, not us. Families still pay us at each visit, and neither approval nor reimbursement is guaranteed. Single case agreements, which we’re exploring case by case for high-cost procedures, are different: under one we bill the insurer directly.
How it works
- The family asks their plan for an exception for care with Dr. Robert Windsor, NPI 1093951311.
- Their primary care provider and one pediatric subspecialist each write a short letter.
- We send the plan our practice letter and handle prior authorizations.
- If approved, the family’s superbills count toward their in-network deductible and out-of-pocket maximum.
What your letter should say
- The diagnosis and how long it has lasted
- Treatments tried, and how they went
- Why subspecialty care is needed now
- No comparable in-network care nearby or readily available
Sample sentence
I am not aware of any in-network provider offering comparable pediatric pain and headache subspecialty care within a reasonable distance of this patient’s home.
Strongest requests
- Patients under 18
- Botox for pediatric chronic migraine
- IBStim, including ages 18 to 21
Not a fit
- Medicaid and TRICARE (call us first)
Writing a letter? Ask us for a fill-in template at info@brainbodyhealthalliance.com. Fax letters to (864) 448-1650 or send them with the family.
General information for clinicians, not a guarantee of coverage. Plan rules vary.
How to refer
Three steps, and we take it from there.
- Hand the family our number. They call or text 864-214-6766. No referral needed.
- Or send a referral. In Epic, place an external referral to Pain Management, Psychiatry, or Occupational Therapy: The Brain Body Health Alliance, fax (864) 448-1650; your notes come with it. Or use our secure referral form (about two minutes; notes optional). One referral reaches the whole team. Please make sure the family knows we’re out of network before you refer.
- We take it from there. Our nurse coordinator reaches the family within 1 to 2 business days, and we send our note back to you.
For your after-visit summary: save as a SmartPhrase
Referral: The Brain Body Health Alliance, pediatric pain, headache, and concussion care, plus psychiatry and occupational therapy. Call or text 864-214-6766. Patient guide: brainbodyhealthalliance.com/patient-guide
Greenville: 1068 N Church St, Suite 102 · Charlotte: 2700 Coltsgate Rd, Suite 106 (with MindWell, a few days each month)
Refer a patient
Not sure a patient fits? Ask for a curbside call.
info@brainbodyhealthalliance.com · Fax (864) 448-1650